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Terms and Conditions

ORDERING

Once you find the articles you wish to buy, place them in your shopping basket and fill in your personal information and credit card information. An automatic confirmation of order will be sent to you by e-mail, once you have accepted the standard terms of business and completed the payment. 
All products are subject to availability and we are not responsible for any misprints.

PRICES
All prices are inclusive of 25 % sales tax (VAT) 

All prices are current/today’s prices and get updated regularly.

All products are subject to availability and we are not responsible for any misprints. In case an article is sold out during sales periods, the customer won’t be contacted and a part order will be sent instead.

PAYMENT OPTIONS
The possible methods of payment include debit card, Visa, Visa Electron, MasterCard and Maestro. Your payment won’t be drawn until your order has been sent, and a bigger amount, than the approved, can never be drawn. No fees are charged when paying with payment cards. Data is encrypted with SSL (Secure Socket Layer) and safely transferred to PBS. 

DELIVERY
Delivery in Denmark:
WiOGA’s delivery charges: 
4 eur. with the option of 1-4 weekdays
Free delivery by orders over 70 eur.

Delivery international: WiOGA’s delivery charges: 
30 kr. for international shipping 
Free international delivery by orders over 70 eur.

Items on sale is sent with the usual delivery charges at 2-7 weekdays.

WiOGA strives to send out all orders completed before 14.00 (2 PM) the same day. 
Orders completed after 14.00 (2 PM) will be dispatched the following day.
As for sale and vacation periods, a longer delivery time can be expected.

Private shipments are delivered with Post Danmark.
WiOGA is not responsible for any delays at Post Danmark. 

RIGHT OF CANCELLATION / HOW TO RETURN

WiOGA offers 14 days return, counting from the day you receive your package. The items must be returned unused and in the same condition as received. 
(As for Christmas presents, the right of return is 14 days, counting from the 24th of December).

The items you wish to return, can only be exchanged if unused - this guarantees our customers to always receive items that are completely new.

Please attach the confirmation of order that was sent to you by e-mail, or a note with the ordering number with the package you’re returning.

It’s the customer's own responsibility to return a package - all products returned to WiOGA must to be securely wrapped up.

WiOGA recommends that the package is returned with Post Danmark as “parcel post.” 
By doing so, the package can be traced in Post Danmark’s system and will remove any doubts to whether the package has been distributed to WiOGA. Additionally, the customer has the opportunity to trace the package, in case the distribution fails.

Please note: We do not receive packages delivered to a “pakkeboks”. All returned goods must be sent directly to our address and in case they are not, a freight charge will be deducted in the price from the returned goods.

You can’t cancel your order by denying receiving your package or not picking it up. WiOGA will be imposed with an additional freight charge - this freight charge will be deducted in the price from the returned goods.

In case you wish to exchange your article to a different one, return the article and place a new order on the website. When we receive the returned article, the money will be transferred back to your account - this ensures that the items, you want to exchange to, aren’t sold out in the meantime.

Important: Remember to place the original receipt in your package. 

RETURN ADDRESS:

WiOGA ApS

Oerbaekgaards alle 321
DK-2970 Hoersholm
Denmark

ORDER NUMBER

You’ll only need a return number if it relates to complaints.

GUARANTEE

WiOGA offers 2 years of guarantee on products purchased from our website.

Should your item from WiOGA, contrary to expectations, break or come to pieces, WiOGA will repair it free of charge, if the original receipt is attached.

The guarantee doesn’t cover wrong handling or rough misuse of the items.

Articles that’s returned by additional claim or sent without postage will be denied received by WiOGA. Before you return your package, please contact our customer service to get a return number: 
Telephone: +4530355596 
E-mail: info@wioga.dk 
The return number must be written clearly on the returnable container.

IMPORTANT! Orders sent back in correlation to this guarantee, will be rejected if they do not have a return number or the original receipt. 

Return address:

WiOGA ApS

Ørbækgårds alle 321

DK-2970 Hørsholm

Denmark

SAFETY

When ordering on the website, you’ll have to fill in the following information: Name, address, telephone number and e-mail address. 
Personal data is only used in connection with placing an order. WiOGA processes all personal data 100 % confidentially and in accordance to the Personal Data Processing Act. Your personal information won’t be passed on to third parties.

Credit card information is sent encrypted to PBS with a SSL connection (Secure Socket Layer). To make sure that you shop from a secure website, look for a padlock in your browser.